Rahul @CEO_Alert_

Joined June 2025

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Rahul @CEO_Alert_

11 months ago

#NewProfilePic

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Rahul @CEO_Alert_

11 months ago

Following up with customer care since past 6 months.

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Rahul @CEO_Alert_

a year ago

@whirlpool_india

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Rahul @CEO_Alert_

a year ago

@whirlpool_india @WhirlpoolCorp

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Rahul @CEO_Alert_

a year ago

@whirlpool_india @WhirlpoolCorp

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Rahul @CEO_Alert_

a year ago

@whirlpool_india

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@whirlpool_india Deeply disappointed with Whirlpool India’s complaint response mechanism. They’re quick to acknowledge issues publicly on social media — just for show. But behind the scenes? Absolute silence. No follow-ups. No resolution. It’s all optics. #BoycottWhirlpool

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Rahul @CEO_Alert_

a year ago

@whirlpool_india However, it became faulty seven days after the first service, following which a second follow-up complaint was registered and the service engineer visited.

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Rahul @CEO_Alert_

a year ago

@whirlpool_india This is 100% misleading information. The part replaced during the first paid service was the spin buffer seal, also known as the Bellew, whose primary function is to prevent water from entering the spin motor. The spin motor was functioning perfectly during the first visit.

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Rahul @CEO_Alert_

a year ago

@whirlpool_india Let me update you, apart for initial 2 emails in the month of May 25, Ms, Kushboo has never contacted the customer. This show the after sales service of the company.

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Rahul @CEO_Alert_

a year ago

@whirlpool_india I request that the damage be covered by Whirlpool since the failure resulted directly from improper installation of a critical water‑seal component.

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Rahul @CEO_Alert_

a year ago

@whirlpool_india In this instance, the seal provided and paid for incorrectly installed during the initial service visit. As a result, water infiltrated the spin motor compartment, causing complete motor failure. This constitutes negligence in service process, not normal wear and tear.

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Rahul @CEO_Alert_

a year ago

@whirlpool_india The spin buffer seal (aka bellows seal) functions as a vital water barrier between the wash tub and the motor compartment. According to standard design diagrams and service procedures, it must be properly installed and seated to keep water from migrating down the drive shaft.

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Rahul @CEO_Alert_

a year ago

@whirlpool_india Customer has also arranged for a third-party agency to conduct a survey to verify and confirm negligence on the part of the Whirlpool service engineer. Kindly take note of the findings.

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Rahul @CEO_Alert_

a year ago

@whirlpool_india Please note that the customer has already paid for the part replacement and service. As per your policy, another part failure has been reported within 30 days of the initial service.@GoI_MeitY @jagograhakjago @consaff

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Rahul @CEO_Alert_

a year ago

@whirlpool_india If Whirlpool genuinely intended to provide a better after-sales service experience, you would have responded to the emails that have remained unanswered since 29th May 2025 — despite the matter being escalated to your CEO Desk. @WhirlpoolCorp @vishalbhola

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Rahul @CEO_Alert_

a year ago

@whirlpool_india Kindly refer to the last email sent to the Whirlpool CEO Desk for detailed context. The customer is demanding repair of the component damaged due to the improper first service.