Kayako @Kayako

Customer service software the way you dreamed it could be. Better conversations, a better customer experience. Used by over 131,000 support heroes 🚀 kayako.com London Joined February 2009

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Kayako @Kayako

a year ago

@theo me using the computer with two hands (no shortcuts):

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Kayako @Kayako

a year ago

that's just called GOOD CUSTOMER SUPPORT ;)) 😏😏 here to attend to ur tickets at every minute, every hour!!

adam @theCTO

a year ago

I think @Kayako got notifications on for my posts

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zendesk: "AI-powered agent assistance" freshdesk: "intelligent ticket routing" intercom: "conversation automation" kayako: eliminated 47,000 tickets last month your customers got instant answers your agents worked on things that matter your CFO smiled for the first time in years

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Kayako @Kayako

a year ago

we love our twitter fans 💜 or are we the fan... WAIT just trynna be everyone's fav customer support tool!!

Tenzin Dhonyoe @_tenZdhon_

a year ago

My biggest supporter Bro has commented and liked every post Idk if it’s an overworked intern or a bot

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Kayako @Kayako

a year ago

everyone thinks scaling support means hiring more humans zendesk charges extra for AI as you scale freshdesk nickel-and-dimes every feature intercom talks about "empowering agents" we eliminated 80% of the work entirely choose elimination over optimization

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Kayako @Kayako

a year ago

all we did was tell them to have great products w/ good customer support instead of selling dumb courses & this happened 😪😪

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Kayako @Kayako

a year ago

your developers get interrupted 15 times daily by support questions each interruption kills 25 minutes of focus time your $150-200/hr engineers become expensive customer service reps thread on the hidden cost of support tickets: 🧵

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Kayako @Kayako

a year ago

the best customer experience happens when AI suggested responses feel so natural that customers forget they're talking to automation. ;))

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Kayako @Kayako

a year ago

every customer support horror story is a product design failure dressed up as a support problem. "waited 3 hours for password reset" = broken UX flow "agent couldn't find my order" = missing automation "transferred 4 times" = knowledge silos fix the root cause, eliminate the ticket >>

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Kayako @Kayako

a year ago

blah blah blah

Fin @fin_ai

a year ago

Most support leaders don’t need more AI hype. They need a plan. The AI Agent Blueprint is a two-part map to help support, CX, and AI transformation leaders launch fast, scale with confidence, and achieve meaningful business transformation with AI. Part 1 is live today. Part 2

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Kayako @Kayako

a year ago

btw, customer obsessed means building things customers never have to contact you about ;))

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Kayako @Kayako

a year ago

blah blah blah

Zendesk @Zendesk

a year ago

Continuing education is complex. Propelus makes it simple, thanks to Zendesk AI agents. With a 43% automation rate and 2,480 hours saved in just seven months, Propelus is turning AI into a CX superpower: zdsk.co/4mvaG7s