WeTransfer @WeTransfer

Send files securely and collaborate seamlessly on all your big ideas with our set of creative tools. Need help? → https://t.co/v7P9yYaWYS. moveit.wetransfer.com Amsterdam | London | New York Joined October 2009

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WeTransfer @WeTransfer

4 weeks ago

@IncaWarrior8 We have communicated this to the right team, and they will review it. Thank you!

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WeTransfer @WeTransfer

a month ago

@IncaWarrior8 For the free plan, our pricing page says the following: Share and receive up to 3 GB/month; 10 transfers per month; Transfer expiry up to 3 days. If you're seeing information about 10 GB, please send us a screenshot in your request and we'll be happy to take a closer look!

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WeTransfer @WeTransfer

a month ago

@IncaWarrior8 Hi Jose! We are sorry about the confusion, but with the free service, you can send up to 10 transfers (not 10 GB) within a 30-day period. The total size of the uploaded data is limited to 3 GB. If you need any help, don't hesitate to contact our Support team!

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WeTransfer @WeTransfer

a month ago

@Juvemo74 Hi there! 👋🏻 Thanks for reaching out to WeTransfer Support. To get help, please head to our new Help Center (wetransfer.com/help-center). You can browse answers to common questions, or start a chat with us right there if you need additional help. Thanks! 😊

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WeTransfer @WeTransfer

a month ago

@Umairmirza Hi there! 👋🏻 If you need any help, please head to our new Help Center (wetransfer.com/help-center). You can browse answers to common questions, or start a chat with us right there if you need additional assistance. Thanks!

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WeTransfer @WeTransfer

2 months ago

@Tony_Hickson Hi Tony! If you are getting charged, it means you have an active subscription with us. We would love to help you sort this out. Please head to our new Help Center (wetransfer.com/help-center), where you can start a chat with our team. Thank you!

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WeTransfer @WeTransfer

2 months ago

@akashdane86 Hi! We are sorry to hear about this. If you've already contacted our Support team, they'll get back in touch as soon as possible. Thank you for your patience!

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WeTransfer @WeTransfer

2 months ago

@bigwows Hi there! 👋🏻 We'll be happy to assist you. To get help, please head to our new Help Center (wetransfer.com/help-center). You can browse answers to common questions, or start a chat with us right there if you need additional help. Thanks!

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WeTransfer @WeTransfer

2 months ago

@ParksKell Hi! To contact Support, please log into your account and click on the question mark (?) at the bottom left corner. In the help drawer, select Start a conversation. Describe your issue, and we'll be happy to help. Thank you!

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WeTransfer @WeTransfer

10 months ago

No more pointless downloads 👏 👏 👏 With Previews, you can view files directly in WeTransfer, on any device. When sharing, choose between preview-only, download-only, or both. Previews are hot right now—there's already been 59M! Read more: bit.ly/WeTransfer-Pre…

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WeTransfer @WeTransfer

3 months ago

@SSMatta13 Every conversation with a chatbot has a support request number, which you should have received via email. Could you please check your inbox and the spam/junk folder? If you find the number, could you please share it in a DM? If not, please send us a DM with your email address.

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WeTransfer @WeTransfer

3 months ago

@SSMatta13 If you could send us a DM with the number of your Support request, we'll be happy to check its status for you. Thanks!

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WeTransfer @WeTransfer

3 months ago

@SSMatta13 Hi! We are sorry to hear about the issues. If you've already submitted a Support ticket, our team will be in touch with you as soon as they can. Thank you for your patience!

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WeTransfer @WeTransfer

3 months ago

@daviddas Hi David! We'll be happy to forward your feedback to the right team. If you have any questions or need help with our service, please reach out to our Support team via the 'Help' section of our website. Thank you!

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WeTransfer @WeTransfer

3 months ago

@Lee_Rosney Hi! If you've already submitted a Support ticket, please send us a DM with your ticket number and we'll be happy to check the status of your ticket and help you further. Thank you!

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WeTransfer @WeTransfer

3 months ago

@jc_mex_ Thank you! Our Support team will be in touch with you as soon as they can.

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WeTransfer @WeTransfer

3 months ago

@jc_mex_ Hi there! 👋🏻 We'd love to help! Please submit a ticket to our Support team using the Contact Support form at: we.tl/submitrequests so we can look into the issue and help you further. Thanks!

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WeTransfer @WeTransfer

3 months ago

@salieflewis Hi there! 👋🏻 We'd love to help! Please submit a ticket to our Support team using the Contact Support form at: help.wetransfer.com/hc/en-us/reque…? so we can better address your questions and concerns. Thanks!

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WeTransfer @WeTransfer

3 months ago

@byjono Hi there! 👋🏻 We'd love to help! Please submit a ticket to our Support team using the Contact Support form at: help.wetransfer.com/hc/en-us/reque…? so we can better address your questions and concerns. Thanks!

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WeTransfer @WeTransfer

4 months ago

@DalidaDikici @opera Always happy to help! 😊️

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WeTransfer @WeTransfer

4 months ago

@DalidaDikici @opera @DalidaDikici Hi! The issue with ZIP files has now been resolved, but if you still can't download ZIP files, please submit a ticket via we.tl/submitrequests and we'll be happy to help. Thank you!