Microsoft Dev Docs @docsmsft
Microsoft technical documentation • We're ready for you at https://t.co/2sA5YRs1kO learn.microsoft.com Redmond and world-wide! Joined May 2016-
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📊Turn Sales Development agent data into custom Power BI dashboards. Connect with OData, analyze prospects and engagements, and tailor reporting to your team’s needs. Learn more 👉msft.it/6013ao7L7 #PowerBI #SalesAI #DataAnalytics
👥Need the Sales Development agent to respond in a Teams group chat? @Mention it, keep the chat to supported roles, and manage Supervisor access from a private chat. Simple rules, smoother teamwork. Learn more 👉 msft.it/6013ao7IB #MicrosoftTeams #SalesDevelopmentAgent
🔐Admins can now manage Sales agent access across Microsoft 365 Copilot, Outlook, Teams, and Dynamics 365—right from tenant-level settings. Fine-tune availability by app and security group. Learn more 👉msft.it/6018ao7Qi #Microsoft365 #SalesAgent #Dynamics365
👥Configure Agent 365 CLI for US Government clouds with detailed setup and troubleshooting. Perfect for developers in national cloud environments. Learn more 👉 msft.it/6012aoCEm #GovCloud #MicrosoftAgent365
The Sales agent in #MicrosoftCopilot lets you ask about your CRM data, emails, Teams meetings and chats in plain language. Get leads, accounts, and opportunities summaries, check your pipeline, and catch up on past meetings. 👉 See how: msft.it/6018aoC8A #Dynamics365 #AI
👥Set up Sales agents with new lead summary features in Microsoft 365 Copilot. Boost sales insights and efficiency now! Learn more👉 msft.it/6016ao7NO #SalesTech #Microsoft365
🚀Discover the expanded Copilot Cowork sales skills guide with setup, usage, and governance details. Boost your sales strategy and compliance today! Learn more 👉 msft.it/6016ao7Fm #Dynamics365 #Sales
Which channel delivers your best service quality? 🤔 Compare avg. quality scores across case, email & conversation with quality evaluation historical analytics. Find out where to focus next. Learn more: msft.it/6011ao7oW #Dynamics365 #CustomerExperience #Analytics
Which quality indicators are your team nailing—and which need attention? The Quality Assurance Agent dashboard breaks down scores by indicator, over time, and by representative. Learn more: msft.it/6019a5FeS #CustomerService #Dynamics365#Contact Center
Stop waiting for the next dashboard refresh. Real-time streaming analytics (preview) in Dynamics 365 Contact Center delivers event-driven metric updates so supervisors always see the current state of operations. Learn more: msft.it/6016a5FR4 #Dynamics365 #ContactCenter
Use AI agents for structured steps during live voice calls. Representatives can consult a voice-enabled AI agent for consent capture or PIN verification, then resume the same conversation. Learn how: msft.it/6015a5YDV #Dynamics365 #ContactCenter
Customer-first direct callback in Dynamics 365 Contact Center calls the customer before connecting an available representative, reducing idle time and improving capacity. Learn how to configure callback profiles: msft.it/6015a5Y8F #Dynamics365 #ContactCenter
Create a Sales development agent instance in minutes—from Microsoft Teams or Microsoft 365 Copilot. Set a unique name and email alias, then let provisioning do the rest. Learn more: msft.it/6015a5cCU #Microsoft365 #MicrosoftTeams #SalesDevelopmentAgent
AI agents draft fast. Governance policies keep them safe. 🤖 Extend content-safety checks across both autonomous agents and human reps in Dynamics 365 Customer Service. Learn more: msft.it/6015aPGSd #ResponsibleAI #Dynamics365
New in Dynamics 365 Contact Center and Customer Service: Screen recording captures representative on-screen activity during customer interactions, so supervisors can coach with real context. Learn how to enable it. (cont) msft.it/l/6013au0Ft msft.it/6013aPGoX
Configure how sellers connect saved Outlook emails and meetings to CRM records. Dynamics 365 admins can configure how sellers connect saved Outlook emails and meetings to CRM records: use Regarding, Related to, or (cont) msft.it/l/6018auL0G
See how Siemens NX 2506 on Azure Virtual Desktop with NVIDIA RTX PRO 6000 Blackwell GPUs supported up to 30 concurrent users while delivering scalable, GPU-accelerated engineering experiences. Read more: msft.it/6019aPHVD #Azure #AVD #SiemensNX #CAD #Manufacturing #NVIDIA
Need visibility into Sales agent activity? Microsoft Purview audit logs show CRM records read or updated across Dynamics 365 and Salesforce—no extra setup required. Learn how to search, export, and investigate. 👉msft.it/6012aPHOC #MicrosoftPurview #SalesAgent #Compliance
Turn sales outreach data into answers with the Sales Development agent. Ask for campaign summaries, individual prospect reports, or stage exports using natural language. Explore the reporting guide: msft.it/6019aPiKv #Microsoft365 #Agent365 #SalesDevelopmentAgent
Help sellers start faster with custom starter prompts in Sales agent chat. Tailor prompts to your workflows, CRM terms, and priorities—right in Dynamics 365 or Microsoft 365 Copilot. Learn how to configure them: msft.it/6016aPGgn #Microsoft365Copilot #SalesAgent
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